Why does my FTP fail to connect?

If your FTP progam is not connecting properly, here are some possible reasons:

1. Your firewall could be blocking it.
2. Make sure you have the IP address in your welcome email for host name (only the numbers don't add ftp, www or anything else).
3. Make sure your username and password are the same as your control panel username and password.
4. Some FTP programs require a path in order to connect. Your path would be /home/YOURUSERNAME/public_html

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

Where can I download a free FTP?

We recommend downloading smartftp which can be ised for free.

Why am I not allowed to upload files?

Make sure you are uploading to the right web directory, which is inside the public_html or www...

My FTP is really slow or disconnects often. Why?

Go into your FTP options and see if passive mode is checked.  If it is, uncheck it.  If it is not...

If you are behind a router enable passive FTP mode

If you are behind a router, please enable passive FTP mode.

Why doesn't my FTP password change when I change my cPanel password?

Please allow 24 hours for your FTP password to sync with your cPanel password. If it does not...

Powered by WHMCompleteSolution